General Questions |
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| What's PriceTrace? |
We offer an online shopping tool that helps you save money and time. Our main features include item price comparison, price-drop alert, and price history chart which shows you the produc price history. |
| Is PriceTrace a store? Do I purchase products from PriceTrace directly? |
PriceTrace.com does not sell anything directly to users. We redirect you to the well known and secure merchant website such as Macys.com, Amazon.com, Walmart.com, etc. |
| Is PriceTrace Free? |
Yes. PriceTrace is totally free. |
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| How do I find a particular product? |
There are 4 ways: 1. search by item title or model #; 2. search by item UPC code; 3. search by item # or SKU; 4. search by the product URL; 5. Install our browser toolbar. |
| How to search by Item # or SKU? |
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SKU stands for Stock Keeping Unit. It is also called Item # in some stores. It is the unique identifier for each distinct product in a store. The SKU might be called differently in each store. For example, on Amazon.com, the SKU is called ASIN (you can find it in every Amazon.com product description page). On Macys.com, the product's SKU is called Web ID .
Once you have located the SKU for the item, you can put it into the Search an Item text box on any of our pages, and simply press GO . The item will be displayed in the search result. |
| How to search by UPC? |
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UPC stands for Universal Product Code. It is a 12-digit bar code you can usually find on product packaging. You can also find the UPC in some websites' product description page.
Once you have located the UPC for the item, you can put it into the Search an Item text box on any of our pages, and simply press GO . The item will be displayed in the search result. |
| How to search by item title? |
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You can type the product's title in our Search an Item text box, and we will match the title with the items in our database, and display the closest search results. However, since there are so many products with similar titles, it is recommended to use SKU/UPC search for best results. |
| How to search by item URL? |
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You can copy and paste the Item URL in the search box to locate its price comparison information. Click here to see an example. We support "Search by URL" on most of stores. Click here to see complete list of stores supported by this feature.
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| How to Compare Item Prices and View Price History after Locating an item | Top of Page |
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| How to read price comparison table? |
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The price comparison table shows prices of the same item crossing multiple stores. We also show you when the item was lasted update, the item SKU in the store, the store name, and the item price.
Below is an example: The item was found in 3 stores. The current lowest price is $44.96 on Amazon.com. Note that the price for amazon.com is for the item sold directly by amazon.com (not third party). By clicking "see it" button next to a store, you will be directed to the product page in that store.

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How to read Daily Lowest Price Trace ? |
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The daily lowest price trace shows the product's lowest price for each day. By reading the chart, you will understand how the item was priced in the past and what is the historical lowest price of this item.
The X-Axis of the trace represents the date. The Y-Axis represents the item price. The history lowest price is marked with red color and the current price is shown in green color.
In the example below, the item history lowest price was $29.99, found at Meijer on 2009-06-25. Its most current price is $44.96 (updated on 2009-07-13).

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| How to subscribe a price drop alert For the item you want to buy? |
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Once you locate the item on our site, you will see the price drop alert section on the right top corner of the item page:

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Simply fill in your email address and a target price for the product, and we will send you an email whenever the price drops to or below that price. |
| Can I delete/modify my existing price alert subscriptions? |
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When you subscribe the item you will also receive a confirmation e-mail. In the email you will find a link to manage your subscription, so you can modify or delete your subscription at any time. |
| How often a notification will be sent to me? Will I get spammed? |
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We send you a email notification when the item price drops and its price is on or below your target price. If the item price does not drop, but under your target price, we will not send any notifiation. We guarantee no spam emails. |
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Firefox Add-on Questions |
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| What is this toolbar for? Why do I need to install the toolbar? |
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When you are shopping online, this tool bar provides easy access to pricetrace.com, where you can compare product prices, view price history chart, subscribe price drop alert. You can get to all these useful information by as few as one click.
When you are shopping at a store such as Amazon.com, NewEgg.com, Bestbuy.com, or Walmart.com (see the complete store list here), the toolbar will automatically identify the item and enable the “Trace the item on this page” button. By clicking the enabled button, you will go to the item price comparison page on pricetrace.com.
If you want to search for a specific product, you can always search for the keyword/upc/item number on the PriceTrace toolbar search area. |
| What does the toolbar look like? |
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There are 3 possible places of where the toolbar could be:
(1) On the browser toolbar (This is the Default location):

(2) On the status bar near the bottom of the browser:

(3) On the navigation toolbar (Shows the “Trace Item on This Page” orange button only):

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| How do I Install PriceTrace Toolbar? |
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You can install it from Mozilla official website at : https://addons.mozilla.org/en-US/firefox/addon/13805
Or, you can download it directly from http://www.pricetrace.com/toolbar.php |
| Is it easy to uninstall the toolbar? |
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Yes, you can uninstall the toolbar any time after installation. From the firefox browser, simply go to Tools --- Add-Ons, select PriceTrace toolbar, and click on “Uninstall”. |
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| What is "Trace the Item on This Page" button for and why is it grayed out for me? |
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The orange paw-like "Trace the Item on This Page" button enables users to do 1-click price comparison shopping and see price history when they are shopping at many than 40 well-known online stores such as Amazon.com, Bestbuy.com, Macys.com, Newegg.com, Walmart.com, etc. When you are looking at a product page on those online stores, the button will be enabled if the item is in our database. Clicking on the button will lead you to a price comparison/ price history page (Click here for an example of such page). |
| How do I search for an item’s price comparison /price history from the toolbar’s search textbox? |
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Fill in the product title/UPC/SKU in the search text box and press search. It will open a page with the searching result on pricetrace.com. |
| What is "Find Fillers in This Store" button for? |
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A lot of stores offer special discount when buyer's purchase is over a certain amount. For example, Amazon.com offers free shipping over $25, and OfficeMax often has coupon code for $30 off $150 Purchase. In these cases, shoppers might need to find inexpensive filler items to make their purchase over that amount in order to qualify the offer. The "Find Fillers in This Store" button is here to help you find those fillers items, when you are browsing at the store.
Note the "Find Fillers In This Store" will be enabled on PriceTrace toolbar only when the buyers are at one of our supported stores such as Amazon.com, Bestbuy.com, Macys.com, etc (complete supported store list here). |
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| What are the possible configurations and how do I configure them? |
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Configurations can be set from the "Settings" button on the toolbar (or from the firefox browser, go to Tools – Addons – PriceTrace toolbar – Options), and the options are as below:

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| Where to display the toolbar? |
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There are 3 possible places which you can put your toolbar in. See FAQ What does the toolbar look like. |
| Locale Setting? |
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For US shoppers, choose “Show search results on PriceTrace.com”. For UK shoppers, chose “Show search results on PriceTrace.co.uk”. |
| Advanced Options: |
- Automatically put highlighted text into the toolbar search box:
When you highlight any text on browser, you will notice the highlighted text would be automatically put into the search box on PriceTrace toolbar. You can turn it off by un-checking the check box.
- Show search results in new window:
If this is checked, the pricetrace search result page will be in new window instead of new tab.
- Enable price history in search engine result on google, yahoo, and bing:
When you are searching for a product on Google, Yahoo, or Bing, pricetrace would put a little orange icon on right side of the search result if it finds the product in our database:

Clicking on the icon would enable you to see the product history on page:

You can turn this feature off by un-checking this option.
- Automatically fill in my subscription email at PriceTrace for PriceDrop Alerts
If you provide your email here, you will not need to re-enter your email address every time you are at an item subscription page at PriceTrace.com or PriceTrace.co.uk.
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| What are the ways to search for a product? |
- Keyword Search: Fill in the product title/UPC/SKU in the search text box and press search. It will open a page with the searching result on pricetrace.com.
- Auto-fill highlight content: When you highlight any content on the page, the highlighted text will be automatically filled into the search box.
- One Click Search: If you are shopping at online stores that we support, you may notice the "Trace the item on this page" button is enabled sometimes. Clicking "Trace the item on this page" will go to the price comparison page on by one click.
- Mouse Right Click Keyword Search: Highlight any text and right click your mouse, you will see an option "Search PriceTrace for ..." which will search for the keyword you highlighted.
- Mouse Right Click URL Search: Right click on a web link on a browser page, if the link points to an item which is in our database, you will see the option "Trace the Selected Link" showing up in the mouse right click drop-down menu.
- Search Engine Result Match: When you search for a product in search engine like Google, Yahoo, or Bing, the item will be matched if the URL is in our database and the orange PriceTrace icon will be shown next to the search result. By clicking on the icon, the price history/price comparison chart can be shown below the search result.
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| Why I can't find the Price History for products which are sold by 3rd parties at Amazon.com? |
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For items on amazon.com, we only support items sold directly by Amazon.com. We don't trace the price sold by the 3rd party because a lot of the 3rd party prices are unreliable. |
| What are the list of stores supported on pricetrace.com? |
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Please see the complete supported store list. |
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Chrome Extension Questions |
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| What is this extension for? Why do I need to install the extension? |
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When you are shopping online, this extension provides easy access to pricetrace.com, where you can compare product prices, view price history chart, subscribe price drop alert. You can get to all these useful information by as few as one click.
When you are shopping at a store such as Amazon.com, NewEgg.com, Bestbuy.com, or Walmart.com (see the complete store list here), the extension will automatically identify the item and you can go to the item price comparison page on pricetrace.com.
If you want to search for a specific product, you can always search for the keyword/upc/item number on the extension. |
| What does the extension look like? |
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The extension appear as a little paw like icon on the browser address bar.
1.When the extension locates the product on the web page, it shows as an orange icon:

By clicking on the icon you would be directed to this product’s price comparison/price history page on PriceTrace.com:

2.If there is no recognizable product on the page, the icon would be gray. Clicking on the icon would bring up a dialogue box for search purpose:

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| How do I Install PriceTrace Chrome Extension? |
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You can install it from Chrome official website at :
https://chrome.google.com/extensions/detail/bcgbgpopadobnohcmpnbalneeccobfgd
Or, you can download it directly from http://www.pricetrace.com/toolbar.php
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| Is it easy to uninstall the extension? |
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Yes, you can uninstall the extension any time after installation, from the Chrome browser --- Tools Icon --- Extensions. |
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| What is the paw-like button for and why is it grayed out for me? |
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The paw-like button enables users to do 1-click price comparison shopping and see price history when they are shopping at many than 40 well-known online stores such as Amazon.com, Bestbuy.com, Macys.com, Newegg.com, Walmart.com, etc. When you are looking at a product page on those online stores, the button will turn into orange if the item is in our database. Clicking on the button will lead you to a price comparison/ price history page (Click here for an example of such page).
If the current product is not supported in our database, the button will be grayed out. |
| How do I search for an item’s price comparison /price history from the search textbox? |
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When the paw like botton in address bar is gray color, clicking on it will bring up the search textbox. Type in the product title/UPC/SKU in the search text box and press search. It will open a page with the searching result on pricetrace.com. |
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| What are the possible configurations and how do I configure them? |
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1.Select default product search site: This is used while users search for a product using the textbox. For example, if a UK user searchs for “Canon HF200”, the result will show the products in UK stores.
2.Save my email for price drop alert at PriceTrace website: If the user fills in their email here, every time when they visit pricetrace.com’s price alert subscription page, the price drop alert email will be prefilled.
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| Why I can't find the Price History for products which are sold by 3rd parties at Amazon.com? |
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For items on amazon.com, we only support items sold directly by Amazon.com. We don't trace the price sold by the 3rd party because a lot of the 3rd party prices are unreliable. |
| What are the list of stores supported on pricetrace.com? |
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Please see the complete supported store list here. |
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